Shipping policy

Refund Policy


You can return your products, if they have not been opened or used, within the next 15 days of your purchase. After this time, please contact us to reach an agreement.

To be eligible for a return, the item must be unused and in the same condition that you received it. If applicable, it must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your products back to us directly. Before, we ask you to contact us to manage the return.

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If your return is accepted, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a period of 7 days.

Late or lost refunds (where applicable)
If you haven't received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes a while before your refund is posted.
If you've followed all of these steps and still haven't received your refund, please contact us at .

Exchanges (where applicable)
We only replace items that are defective. If you need to exchange it for the same item, send us an email to

To return your product, you must send it to: Paulino Pereira, Kingzspot, Rua Irene Lisboa 8 1E, Encosta do Sol, 2650-234 Amadora.

You will be responsible for paying the shipping cost for the return of the item. The return costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item over € 100, you should consider using a trackable shipping service or shipping insurance. We do not guarantee that we will receive your return.

If you have any questions, you can write to us at and we will be happy to assist you.

Thank you.
The Kingzspot Team.
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